INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, and address at CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID and with email rrhh@indiex.es and phone number 646574474. Registration in the Mercantile Registry with Volume 27,934 – Book 0 – Folio 56 – Section 8 – Sheet: M-503496 – Registration 1

Data Protection Officer

The owner is responsible for the personal data collected through the browsing and use of this website in accordance with the requirements established by REGULATION (EU) 2016/679 on the protection of personal data of individuals as well as in accordance with Law 34/2002 of July 11 on Services of the Information Society and Electronic Commerce (LSSI-CE). By using this website, we understand that you have read and understood the information provided regarding the processing of your personal data.

Data Protection Policy

The controller applies the principle of active responsibility in the processing of personal data, maintaining constant updating and promotion of continuous improvement of the data protection system in accordance with the applicable legal requirements, guaranteeing in any case:

  • respect for the freedoms and fundamental rights of individuals
  • that the data are processed lawfully, fairly, and transparently
  • that the processed data are accurate, adequate, relevant, and limited to the purposes for which they are collected
  • that the purposes for which they are collected are explicit and legitimate and that they are not processed in a manner incompatible with those purposes

The purpose of this document is to inform users about what we do with their personal data, how they are collected, for what purposes they are used, the rights that assist them, as well as all the necessary legal information established by current regulations.

Data Collected, Purpose, and Legality

The personal data processed are those provided by users through the forms available on this website and are the minimum required to:

  • send information about our products/services
  • address inquiries
  • process orders, as well as to be able to prepare the corresponding invoices, inform about the status of orders, address complaints, and any other management derived from the provision of the service through this website.

These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for compliance with legal obligations, for legitimate interests, and with the consent of the users.

Web Forms

The personal data collected through the web contact form are used to address any inquiries that the user makes through it. The personal data collected in the order form are intended to process the necessary data for the proper management of your orders. The processing of the data is legitimized by the consent you provide us by expressly accepting the conditions of the processing informed through this privacy policy.

Recipients of the Data

Personal data obtained through web forms are recorded and stored on controlled and supervised electronic media by the data controller. Your personal data will not be disclosed to third parties, except when such data disclosure is supported by a legal obligation or when it is necessary for the proper provision of the service or the execution of the contract to disclose your data to third parties to carry out payment (payment gateways), as well as to manage product deliveries (carriers), with such data transfer being justified by the needs of the service. For payments through other payment gateways, we recommend that the user reads the privacy policy to understand how personal information is handled, for example. In cases where data communication to third parties is not supported by the legal bases established in the previous section, data communication to other recipients will only be made if the user has given their express consent. Strict criteria are maintained for the selection of data processors and the contractual commitment with each of them to comply with and enforce the obligations established in data protection matters. In the event of international data transfers, INDIEX SPORT NUTRITION SPAIN S.L will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that contractual, technical, and organizational measures necessary, such as standard contractual clauses approved by the European Commission, are applied. You can obtain more information about the processing of personal data from our organization by requesting it at the email: rgpd@lifepro.es.

Technical and Organizational Data Protection Measures

The media have the necessary technical and organizational measures to guarantee the confidentiality and conservation of personal data obtained through the website. Personal data collected from the website are processed using HTML protocol with a valid SSL certificate. Personnel involved in data processing operations: access, editing, deletion, etc., are trained and committed to this data protection policy.

Data Retention

Personal data obtained through the contact form will be kept for the time necessary to address the request/inquiry made. Personal data obtained through the order form will be retained for as long as there is a contractual and/or commercial relationship with you or until you exercise your right to erasure, cancellation, and/or limitation of the processing of your data. Once the contractual relationship has expired, we will keep the information duly blocked, without making any use of it, as long as it may be necessary for the exercise or defense of claims or may arise any kind of judicial, legal, or contractual liability from its processing, which must be addressed and for which its recovery is necessary. In case you have expressly accepted the sending of commercial information, we will keep your contact details until you communicate your decision to cancel such commercial communications.

Information about the Existence of Automated Decisions (including Profiling)

We normally do not make automated decisions, but if we do, we will make it clear that such a decision is being made. However, INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, includes various sections dedicated to the personalization of services in order to display personalized advertising when accessing its website and also for sending personalized communications. INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 acknowledges the possibility of profiling to improve its product offering or personalize the sending of commercial offers or provide a more personalized service to the customer.

Objection to Data Processing for Advertising Purposes

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. In the event that we do, we will notify you through various means via the Platform (for example, through a banner, a pop-up, or a push notification), or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, assess them, and, if necessary, object to or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements.

LEGAL NOTICE

Intellectual and Industrial Property

The design of the portal and its source codes, as well as the logos, trademarks, and other distinctive signs appearing therein, belong to (INDIEX SPORT NUTRITION SPAIN S.L) and are protected by the corresponding intellectual and industrial property rights.

Content Responsibility

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, is not responsible for the legality of other third-party websites from which access to the portal may be gained. Nor does it respond to the legality of other third-party websites that may be linked or linked from this portal. INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, will not be responsible for the use that third parties make of the information published on the portal, nor for any damages or economic losses that, directly or indirectly, may cause or may cause economic, material, or data-related harm resulting from the use of such information.

Content Reproduction

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 reserves the right to take civil or criminal actions that it deems necessary for the improper use of the Website and contents, or for non-compliance with these conditions. The relationship between the user and INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, will be governed by the current regulations applicable in the national territory. If any dispute arises regarding the interpretation and/or application of these conditions, the parties will submit the conflicts to ordinary jurisdiction, submitting to the Judges and Courts that correspond according to Law. We also inform you that you have a free and accessible out-of-court dispute resolution procedure for all citizens, which is the European Union’s online dispute resolution platform, accessible through the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Cookies

If cookie technology is used on the website, there is a specific section that informs you about its existence as well as its usage policy. Please refer to the “cookie policy” section. Otherwise, navigation cookies are not used.

Personal Data of Minors

This website is not intended for users under the age of majority. If you are a minor, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information from a minor, we will delete such information as soon as possible.

Exercise of Data Protection Rights

In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of their data by directing their request to the postal address indicated or to the email address rgpd@lifepro.es

To exercise the rights, you must identify yourself by presenting your ID

For any complaint, you can contact the email address rgpd@lifepro.es. You can also contact the Spanish Data Protection Agency: https://www.aepd.es